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Weekly Changemaker: Carmen Tapio

This week, WorkingNation's #WeeklyChangemaker is Carmen Tapio whose company provides local workers with a wide range of technical skills to help them create successful careers.
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Carmen Tapio headshotThis week, WorkingNation’s #WeeklyChangemaker is Carmen Tapio, the president & CEO of North End Teleservices.

In partnership with the Omaha Economic Development Corp., Carmen created North End Teleservices to strategically create jobs in a part of Omaha with consistently high unemployment rates.

Tapio’s business model, rather than focusing on one industry, instead works with a variety, from retail to health care. The company encourages workers with no prior experience to join the team and quickly helps promote them internally into quality assurance, training, human resources, and IT. One of Tapio’s main objectives in starting North End Teleservices was to provide local workers with a wide range of technical skills that could help them create successful careers.

North End was the first workforce partner in a unique partnership promoting registered apprenticeship programs through the U.S. Department of Labor, the Nebraska Department of Labor and Bellevue University. The company was named 2017 Small Business of the Year by Greater Omaha Chamber of Commerce.⁠⠀
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While the majority of the call center industry offers low wages, part-time jobs, and high turnover rates, North End Teleservices deliberately strays from the mold to help people work where they live and change their lives through immediate high earnings, great benefits, and internal promotion rates. The company’s reliance on technology encourages workers to learn new technical skills that can help them regardless of what their next career move is. By hiring and developing underutilized talent, Carmen and her team are impacting lives in a remarkable way that is bolstering her community and pushing people to set and achieve new goals. ⁠⠀
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Who is an entrepreneur making a difference in your community?⁠

WorkingNation’s Weekly Changemaker appears each Wednesday on our Instagram page. Consider WorkingNation your source on the future of work and join the conversation. Follow us on Instagram.

 

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Dana Beth Ardi

Executive Committee

Dana Beth Ardi, PhD, Executive Committee, is a thought leader and expert in the fields of executive search, talent management, organizational design, assessment, leadership and coaching. As an innovator in the human capital movement, Ardi creates enhanced value in companies by matching the most sought after talent with the best opportunities. Ardi coaches boards and investors on the art and science of building high caliber management teams. She provides them with the necessary skills to seek out and attract top-level management, to design the ideal organizational architectures and to deploy people against strategy. Ardi unearths the way a business works and the most effective way for people to work in them.

Ardi is an experienced business executive and senior consultant who leverages business organizational transformation through talent strategies. She uses her knowledge and experience to develop talent strategies to enhance revenue and profit contributions. She has a deep expertise in change management and organizational effectiveness and has designed and built high performance cultures. Ardi has significant experience in mergers, acquisitions, divestitures, IPO’s and turnarounds.

Ardi is an expert on the multi-generational workforce. She understands the four intersecting generations of workers coming together in contemporary companies, each with their own mindsets, leadership and communications styles, values and motivations. Ardi is sought after to assist companies manage and thrive by bringing the generations together. Her book, Fall of the Alphas: How Beta Leaders Win Through Connection, Collaboration and Influence, will be published by St. Martin’s Press. The book reflects Ardi’s deep expertise in understanding organizations and our changing society. It focuses on building a winning culture, how companies must grow and evolve, and how talent influences and shapes communities of work. This is what she has coined “Corporate Anthropology.” It is a playbook on how modern companies must meet challenges – culturally, globally, digitally, across genders and generations.

Ardi is currently the Managing Director and Founder of Corporate Anthropology Advisors, LLC, a consulting company that provides human capital advisory and innovative solutions to companies building value through people. Corporate Anthropology works with organizations, their cultures, the way they grow and develop, and the people who are responsible for forming their communities of work.

Prior to her position at Corporate Anthropology Advisors, Ardi served as a Partner/Managing Director at the private equity firms CCMP Capital and JPMorgan Partners. She was a partner at Flatiron Partners, a venture capital firm working with early state companies where she pioneered the human capital role within an investment portfolio.

Ardi holds a BS from the State University of New York at Buffalo as well as a Masters degree and PhD from Boston College. She started her career as professor at the Graduate Center at Fordham University in New York.