IT-help-desk

Taking action to expand access to free digital skills training

A collaborative initiative aims to close the opportunity gap
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Seeing the sharp demand for digital skills, accelerated by the COVID-19 health and economic crisis, nonprofit Generation USA partnered with Verizon last year with a goal of preparing 500,000 people for jobs of the future by 2030.

The Verizon Reskilling Program is a $44 million investment and part of the Citizen Verizon initiative—a three-pillar plan supporting digital inclusion, climate protection, and upskilling/reskilling efforts.

WorkingNation checks in with Generation USA to discuss that collaboration and others designed to ensure no group is left behind in the recovery.

Scaling Efforts to Create More Opportunity

Before the pandemic, Generation USA had been training about 1,000 people a year, but CEO Sean Segal says that wasn’t enough.

Sean Segal, CEO Generation USA (Photo: Generation USA)

“Generation’s mission is upskilling and reskilling the most vulnerable populations in the United States. During the pandemic, we really stepped back to consider what our role should be as the nation faced this unprecedented crisis,” Segal says.

“We knew that any economic recovery, when it came, would leave our populations out. So, we decided to focus on scaling our efforts.” That’s were Verizon comes in.

More than half of Generation’s students (80%) were unemployed or in gig work before beginning the program, and 70% self-identify as Black or Latinx.

The online program—Verizon Skill Forward Program—provides free resources with a focus on tech jobs including junior cloud practitioner, IT help desk technician, and digital marketing analyst. Each program takes approximately 10 to 12 weeks to complete.

Applications are now being accepted for those programs.

Generation USA Collaborations Expand Training Opportunities

Additionally, JFF, a nonprofit whose mission is to transform education and workforce systems, is collaborating with Generation USA. JFF is delivering the Generation training curricula to a pilot group of 9 colleges to expedite access to tech careers. JFF hopes to expand the program to 15 colleges next year.

“From a do-good standpoint of corporate social responsibility, it creates access and inclusion, providing gateways for people who haven’t been able to access learning, good jobs, social capital and all the things a lot of us enjoy,” says Kathy Mannes, JFF’s vice president of impact partnerships.

“It’s changing the paradigm around how colleges function; this is a gamechanger.”

One participating school is Dallas College whose goal is to serve an estimated 600 students in eight to 11 cohorts over the next 12 months. The school previously partnered with Generation to offer entry-level IT training to low-income 18- to 24-year-olds.

Joe May, Ed.D., chancellor at Dallas College (Photo: Dallas College)

“Their model combination of workforce skills and job readiness delivered in an accelerated format pairs well with our integrated training and education pathways. This innovative model helps non-traditional learners obtain micro-credentials that allow them to jumpstart their careers and earn sustainable living wages,” says Joe May, Ed.D., Dallas College system chancellor.

“The added value of paid experiential learning through the student experience made it a more attractive alliance and a natural fit for career connected learners. Through this work, Dallas College is not only transforming one life, but generations of lives within our Dallas County community.”

Placement is Critical

Since 2017, Generation has had an 81% graduation rate with more than 4,000 participants completing their programs. In addition to the education and training, Generation’s programs include job placement.

“Placement is a huge part of our program,” Segal says. “Training doesn’t matter if you can’t get a job. Our graduates have already landed roles with Google, Infosys, Verizon, and Belle Fleur Technologies, to name a few.”

“We’re also partnering with a tech outsourcing firm, ConSol, that has committed to hiring 3,000 graduates this year. And we’re excited to partner with Multiverse to allow our graduates an apprenticeship opportunity.”

This type of structure, May says, helps fill the workforce pipeline and leads students to in-demand jobs.

“Collaboration is a vital component for innovation and must remain at the forefront of work by every industry,” he says. “This win-win scenario allows our students to receive hands-on experience that they might not have otherwise received. Our goal is to leverage partnerships such as these to tailor course curriculum and learning outcomes to best meet our students’ needs and those of our workforce.”

Dana Beth Ardi

Executive Committee

Dana Beth Ardi, PhD, Executive Committee, is a thought leader and expert in the fields of executive search, talent management, organizational design, assessment, leadership and coaching. As an innovator in the human capital movement, Ardi creates enhanced value in companies by matching the most sought after talent with the best opportunities. Ardi coaches boards and investors on the art and science of building high caliber management teams. She provides them with the necessary skills to seek out and attract top-level management, to design the ideal organizational architectures and to deploy people against strategy. Ardi unearths the way a business works and the most effective way for people to work in them.

Ardi is an experienced business executive and senior consultant who leverages business organizational transformation through talent strategies. She uses her knowledge and experience to develop talent strategies to enhance revenue and profit contributions. She has a deep expertise in change management and organizational effectiveness and has designed and built high performance cultures. Ardi has significant experience in mergers, acquisitions, divestitures, IPO’s and turnarounds.

Ardi is an expert on the multi-generational workforce. She understands the four intersecting generations of workers coming together in contemporary companies, each with their own mindsets, leadership and communications styles, values and motivations. Ardi is sought after to assist companies manage and thrive by bringing the generations together. Her book, Fall of the Alphas: How Beta Leaders Win Through Connection, Collaboration and Influence, will be published by St. Martin’s Press. The book reflects Ardi’s deep expertise in understanding organizations and our changing society. It focuses on building a winning culture, how companies must grow and evolve, and how talent influences and shapes communities of work. This is what she has coined “Corporate Anthropology.” It is a playbook on how modern companies must meet challenges – culturally, globally, digitally, across genders and generations.

Ardi is currently the Managing Director and Founder of Corporate Anthropology Advisors, LLC, a consulting company that provides human capital advisory and innovative solutions to companies building value through people. Corporate Anthropology works with organizations, their cultures, the way they grow and develop, and the people who are responsible for forming their communities of work.

Prior to her position at Corporate Anthropology Advisors, Ardi served as a Partner/Managing Director at the private equity firms CCMP Capital and JPMorgan Partners. She was a partner at Flatiron Partners, a venture capital firm working with early state companies where she pioneered the human capital role within an investment portfolio.

Ardi holds a BS from the State University of New York at Buffalo as well as a Masters degree and PhD from Boston College. She started her career as professor at the Graduate Center at Fordham University in New York.