Accessibility and inclusion make for a stronger financial institution, according to Jen Popkey, diversity and inclusion talent partner, TD Bank.
WorkingNation sat down with Popkey at 2022 Disability:IN Conference in Dallas.
Popkey recounts that TD Bank introduced a sign language interpreter role in 2005. “I joined in that role in 2006. I wasn’t really there to support customers, but in fact, our deaf colleagues.”
“It was a fascinating experience because we could provide more inclusion and accessibility on a day-to-day basis by having an in-house interpreter, instead of trying to book externally for one-off events,” says Popkey.
She learned the importance of inclusion about six months into her role as interpreter. “We had a new team manager supporting one of our deaf colleagues and their teams. She had been with the company at least a dozen years already.”
Typically, interpreters had not been brought in for small team huddles. Popkey says at the end of the meeting, the manager asked the colleague about her weekend. “She told this fantastic story and her colleagues really heard her for the first time. I saw a group of people look at her, physically look at her, but also see her for the first time.”
Learn more about TD Bank.
Watch more interviews from the Disability:IN conference.
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Dana Beth Ardi, PhD, Executive Committee, is a thought leader and expert in the fields of executive search, talent management, organizational design, assessment, leadership and coaching. As an innovator in the human capital movement, Ardi creates enhanced value in companies by matching the most sought after talent with the best opportunities. Ardi coaches boards and investors on the art and science of building high caliber management teams. She provides them with the necessary skills to seek out and attract top-level management, to design the ideal organizational architectures and to deploy people against strategy. Ardi unearths the way a business works and the most effective way for people to work in them.
Ardi is an experienced business executive and senior consultant who leverages business organizational transformation through talent strategies. She uses her knowledge and experience to develop talent strategies to enhance revenue and profit contributions. She has a deep expertise in change management and organizational effectiveness and has designed and built high performance cultures. Ardi has significant experience in mergers, acquisitions, divestitures, IPO’s and turnarounds.
Ardi is an expert on the multi-generational workforce. She understands the four intersecting generations of workers coming together in contemporary companies, each with their own mindsets, leadership and communications styles, values and motivations. Ardi is sought after to assist companies manage and thrive by bringing the generations together. Her book, Fall of the Alphas: How Beta Leaders Win Through Connection, Collaboration and Influence, will be published by St. Martin’s Press. The book reflects Ardi’s deep expertise in understanding organizations and our changing society. It focuses on building a winning culture, how companies must grow and evolve, and how talent influences and shapes communities of work. This is what she has coined “Corporate Anthropology.” It is a playbook on how modern companies must meet challenges – culturally, globally, digitally, across genders and generations.
Ardi is currently the Managing Director and Founder of Corporate Anthropology Advisors, LLC, a consulting company that provides human capital advisory and innovative solutions to companies building value through people. Corporate Anthropology works with organizations, their cultures, the way they grow and develop, and the people who are responsible for forming their communities of work.
Prior to her position at Corporate Anthropology Advisors, Ardi served as a Partner/Managing Director at the private equity firms CCMP Capital and JPMorgan Partners. She was a partner at Flatiron Partners, a venture capital firm working with early state companies where she pioneered the human capital role within an investment portfolio.
Ardi holds a BS from the State University of New York at Buffalo as well as a Masters degree and PhD from Boston College. She started her career as professor at the Graduate Center at Fordham University in New York.
